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Terraza Group, represented by Mr. Miquel Gotanegra Portell, hereby issues the following Quality and Environmental Policy Statement applicable to the following establishments located in Roses: Hotel Spa Terraza, 1935 Hotel & Apartaments, and Camping & Bungalows Salatà.
The mission of Terraza Group is to offer a welcoming, high-quality product that is respectful of the environment. Our extensive experience in the sector, commitment to quality, environmental responsibility, innovation, and the continuous updating of our services to meet our guests’ expectations are our core values.
Through the development and implementation of our Integrated Quality and Environmental Management System, in accordance with the current versions of UNE-EN ISO 9001, UNE-EN ISO 14001, EMAS III Regulation, and UNE 184001 at Camping & Bungalows Salatà; UNE-EN ISO 9001 and UNE-EN ISO 14001 at 1935 Hotel & Apartaments; and UNE-EN ISO 9001 at Hotel Spa Terraza, we undertake the commitment to ensure an appropriate level of quality and sustainability in our facilities and services in order to achieve maximum customer satisfaction, promote environmental protection, awareness and respect, and contribute to the development of sustainable tourism in our region.
Accordingly, we acknowledge our responsibilities towards our customers and the environment and establish the following general principles:
To adopt and comply with all applicable European, national, regional and local environmental and tourism regulations affecting hotels and campsites, as well as those related to health and safety. We also take into account customer requirements that affect the provision of our services, together with any other commitments voluntarily assumed by the organization.
To implement operational, monitoring and corrective measures aimed at preventing pollution, to the greatest extent possible, and reducing the environmental impact generated by our activities:
Minimizing the generation of waste and packaging by promoting reduction, reuse and proper waste management, as well as encouraging selective waste collection among campsite guests.
Reducing water consumption through the implementation of appropriate saving measures (including dual-flush toilet systems and flow regulators on taps and showers) and by raising awareness among all stakeholders.
Ensuring the proper management of wastewater.
Analyzing and calculating greenhouse gas emissions generated by the energy consumption associated with our activities.
Rationalizing the use of raw materials and hazardous products, particularly those used in the cleaning and maintenance of facilities.
Promoting awareness of the cultural, historical and environmental heritage surrounding us in order to foster respect for our region and encourage the consumption of local products (including seasonal and locally sourced products) among our guests.
Protecting the natural environment surrounding our establishments and ensuring landscape integration in all related developments and facilities.
To involve all interested parties in environmental improvement initiatives through employee participation (by informing and motivating them to encourage their commitment) and by providing information to customers, suppliers and subcontracted service providers through the dissemination of our principles.
To manage and analyze feedback received from customers and other interested parties in order to improve environmental awareness and quality standards and ensure maximum customer satisfaction. This also enables us to exceed customer expectations through highly personalized service and by anticipating their needs.
To analyze the risks and opportunities arising from our processes and operating context, taking into account all interested parties (internal and external), and promoting mutually beneficial relationships with customers, suppliers, public administrations and other organizations, in order to guarantee customer comfort and satisfaction while protecting the environment.
To establish an annual objectives programme that includes both quality and environmental targets, enabling effective service planning, continuous improvement across all activities and the achievement of the highest standards of quality and sustainability.
To work towards improving work-life balance and ensuring the safety and well-being of our employees.
Based on these principles, we establish a series of objectives and targets aimed at ensuring the continuous improvement of our activities in both environmental and quality management, thereby contributing to environmental conservation and the achievement of the highest quality standards. Management is committed to providing the resources necessary to ensure the successful achievement of these objectives.
This Quality and Environmental Management Policy of Terraza Group is communicated to and understood by all employees of the establishments and is available to any member of the public wishing to consult it. Management is responsible for periodically reviewing the policy to ensure its continued suitability and effectiveness.
